Damaged Baggage Inquiry Form


Kindly read the following information.
Precaution

  • This inquiry form is available only to passengers whose arrival flight to the final destination is operated by the JAL Group.*
    *JAL Group operated flights include Japan Airlines (JAL), J-Air (JAIR), Japan Transocean Air (JTA), Japan Air Commuter (JAC), Ryukyu Air Commuter (RAC), and Hokkaido Air System (HAC).
  • For damages occured while traveling on flights operated by other airlines, please contact them directly.
  • Please apply the damage no later than 7 Days from the date of receipt.
  • Please check the “Baggage problem (damaged or lost baggage)” in advance.
    After checking the application details, we will inform you of whether or not compensation is possible.
  • Please have a photo of the entire baggage and the damaged area. (JPEG and PNG format only)
  • Please have your "ticket number" ready .
  • Please be sure to read the “Privacy Policy”.
    In the case of damage caused by successive carriage with other airlines (including oneworld partners), we may share your personal information with other airlines as necessary, or the airlines concerned may reply directly to you.
  • Please see "JAL Group Airlines: Processing of Personal Data in GDPR"
    JAL Group Airlines: Processing of Personal Data in GDPRThis page will open in a new window
  • Please check your domain and individual email address blocking settings.
    Kindly configure your settings to allow emails from "no-reply-damage@jal.com".
  • Please be sure to review and agree to these Terms and Conditions.


Select the route you traveled. (Domestic or International)


Please select.



Please select the airport where you last arrived on a Japan Airlines flight.
If the airport is not on the list, please contact the airline operating your final segment directly.

  1. e.g.1:
    If your itinerary is San Francisco - Seattle - Narita Airport,
    ⇒ Select Narita Airport
    (Using Japan Airlines operated flight from Seattle to Narita)
  2. e.g.2:
    If you connected from a JAL international flight to a domestic flight, please select the international arrival airport.
    For example, if your itinerary was Seattle - Narita - Nagoya
    ⇒ Select Narita Airport
    (Using Japan Airlines operated flight from Seattle to Narita and Narita to Nagoya)

Please select.

RequiredConfirmation and Agreement


  • I traveled on Japan Airlines.
  • I have checked the “Privacy Policy” and precautions for this from.
  • All the information provided in this inquiry form is true and accurate.
    I also acknowledge that submitting this inquiry form does not confirm the airline's responsibility.