Damaged Baggage Inquiry Form

Kindly read the following information.
Precaution

This inquiry form is available only to passengers whose arrival flight to the final destination is operated by the JAL Group.*
*JAL Group operated flights include Japan Airlines (JAL), J-Air (JAIR), Japan Transocean Air (JTA), Japan Air Commuter (JAC), Ryukyu Air Commuter (RAC), and Hokkaido Air System (HAC).
For damages occured while traveling on flights operated by other airlines, please contact them directly.
Please apply the damage no later than 7 Days from the date of receipt.
Please check the “Baggage problem (damaged or lost baggage)” in advance.
After checking the application details, we will inform you of whether or not compensation is possible.

International :Baggage problem (damaged or lost baggage)

Domestic :Baggage problem (damaged or lost baggage)

Please have a photo of the entire baggage and the damaged area. (JPEG and PNG format only)
Please have your "ticket number" ready .
Please be sure to read the “Privacy Policy”.
In the case of damage caused by successive carriage with other airlines (including oneworld partners), we may share your personal information with other airlines as necessary, or the airlines concerned may reply directly to you.

Please see "JAL Group Airlines: Processing of Personal Data in GDPR"
JAL Group Airlines: Processing of Personal Data in GDPR
Please check your domain and individual email address blocking settings.
Kindly configure your settings to allow emails from "no-reply-damage@jal.com".
Please be sure to review and agree to these Terms and Conditions.

Final Destination Airport (Japan Airlines Group flight/JAL, JAIR, JTA, JAC, RAC, HAC)

Select the route you traveled. (Domestic or International)

Please select.

Please select the airport where you last arrived on a Japan Airlines flight.
If the airport is not on the list, please contact the airline operating your final segment directly.

e.g.1:
If your itinerary is San Francisco - Seattle - Narita Airport,
⇒ Select Narita Airport
(Using Japan Airlines operated flight from Seattle to Narita)
e.g.2:
If you connected from a JAL international flight to a domestic flight, please select the international arrival airport.
For example, if your itinerary was Seattle - Narita - Nagoya
⇒ Select Narita Airport
(Using Japan Airlines operated flight from Seattle to Narita and Narita to Nagoya)

Please select.

RequiredConfirmation and Agreement

I have confirmed and agreed the below.

I traveled on Japan Airlines.
I have checked the “Privacy Policy” and precautions for this from.
All the information provided in this inquiry form is true and accurate.
I also acknowledge that submitting this inquiry form does not confirm the airline's responsibility.

Passenger Information

Family Name
Please enter.

Please enter.
Middle Name
Please enter.
Given Name
Please enter.

Please enter.
Title
JMB Membership Number
9 or 7 half-width numbers

JMB Number must contain 7 or 9 digits.
Telephone Number
Please enter your telephone number with the country code.

Please enter.

Invalid entry.
E-mail Address
Please enter.

Invalid email address format.

e-mail address again to confirm
Please enter the e-mail address again to confirm.

Please enter.

Invalid email address format.

Please enter the same Email address.

If you have set a restriction on receiving e-mails, please set [no-reply-damage@jal.com] to be able to receive e-mails.
Postal Code (No hyphen required)
Please enter.

Invalid entry.
Country
Please enter.
State
Please enter.
City
Please enter.
Address line
Please enter.
Airport where the baggage was last seen and the last airline you checked baggage with
・Airpot name
・Airline

If "Other" is selected, enter the Airlines name.

Please enter.

Flight Information

Ticket Number
13 half-width numbers

Please enter.

Ticket number must contain 13 digits.
Reservation Number
6 digit half-width alphanumeric characters

Please enter a valid input.

Please enter the flight information in the order of the flights you boarded.
e.g. If you depart from San Francisco on AS1043 and arrive at Narita Airport via Seattle on JL67, please enter the flight details as follows.
Flight 1: Airline: AS-Alaska Airlines Flight Number: 1043 Date: May 7, 2024
Flight 2: Airline: JL-Japan Airlines Flight Number: 67 Date: May 7, 2024

Flight 1

Airline
Please select.

Airline
If "Other" is selected, enter the Airlines.

Please enter.
Flight Number
Please enter.

Flight number must contain 3 or 4 digits
Date

Please input collect date.

Please enter a past date.

/

/

Flight 2

Please enter.

Airline
Please enter a valid input.

Airline
If "Other" is selected, enter the Airlines.

Please enter.
Flight Number
Invalid entry.
Date

Please enter a past date.

/

/

Flight 3

Please enter.

Airline
Please enter a valid input.

Airline
If "Other" is selected, enter the Airlines.

Please enter.
Flight Number
Invalid entry.
Date

Please enter a past date.

/

/

Class of travel
Please select.
Date of received checked baggage

Please select the date you received your checked baggage.

Please input collect date.

Please enter a past date.

The deadline for declaration is within 7days of the baggage claim.

/

/

Checked baggage Total Piece Count
Invalid entry.
Checked baggage Total Combined Weight
Please enter a valid input.

kg

Temporary address Information

If you are currently using a temporary address, please check the box on the left and enter the following information

(If you have already returned to your permanent address, you do not need to fill in the following information.)

Baggage Information

Damaged baggage weight
Invalid entry.

kg
Baggage tag number
Invalid entry.

Baggage Color
Please select.

Baggage Color
If "Other" is selected, describe the baggage color.

Please enter.
Baggage Brand Name
Damage Category
Please select.
Baggage Type
Please select.

Baggage Type
If "Other" is selected, describe the baggage type.

Please enter.
Overall photo of the baggage
Please attach the overall photo of the bag that shows the bag type. (Only JPEG and PNG files can be uploaded.)

Please upload the picture.
Photo of damaged areas
Please attach a photo showing the damaged area. Up to 2 photos can be attached. (Only JPEG and PNG files can be uploaded.)

Please upload the picture.
Mark the damaged area on diagrams
Please select the number corresponding to the damaged surface area.(Multiple selection possible)

Please select at least 1 check.

① The side with the handle

② The side with the wheels

③ The largest side

④ The side with the extendable handle

⑤ The side with the hinges
Damage Description
Please describe the damaged area and situation as much detail as possible.

Please enter.
Number of damaged areas
Enter numbers only

Please enter.

Invalid entry.
Time of purchase
Please enter.
Purchased Price
Please enter the currency of purchase as well.

Please enter.
Frequency in use
Plan of next use
Please select.

Plan of next use

If yes, please enter the next date of use.

Please enter.
Damage declared upon arrival.

Reason for not being able to report damage upon arrival

Please provide the reason why you were unable to report the damage upon arrival.

Please enter.
Do you have a travel insurance？
(Includes credit card supplementary insurance)
Please select.
Insurance Company Name

Electronic ticket Itinerary/receipt

Please confirm your ticket number and reservation number in the red box below on your e-Ticket Receipt.

Domestic ticket

Inetnational ticket

Boarding Passes

Please check the red box below on your boarding pass for your ticket number.

Baggage Tag Number

Please check the red box below on your baggage tag.

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2024年06月20日(木)

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